WhiteHenn Communications Survey

Please take a moment to complete this survey and help us to serve you better.

Name Email

CAPABILITIES

Are you able to make outgoing and receive incoming calls?

Yes

No

Are your receiving emails on your phone?

Yes

No

Are you able to go to a website on your phone?

Yes

No

Are you able to check your email from a computer?

Yes

No

Are you comfortable with setting up calendar events?

Yes

No

Do you know how to make your calendar events "private" or "shared"?

Yes

No

Are you comfortable with setting up tasks?

Yes

No

Are you comfortable with setting up contacts?

Yes

No

TRAINING & CUSTOMER SERVICE

Please rate your satisfaction with the initial training that was completed for your phone

Very Satisfied Satisfied Disappointed

Please rate your satisfaction with the staff at WhiteHenn following the implementation of your phone.

Very Satisfied Satisfied Disappointed

Have you used the Treo links for self training?
Yes No

If yes, was this information helpful?
Yes No

Please list any features that you would like additional information on:

How would you like this training/information sent to you?
By Call By written email instructions

Are you interested in setting up any of the following (free) capabilities or features?

Viewing additional folders besides inbox on your phone
Voice dialing
Google maps

Enlarging your font
Group voicemail instructions

Do you have any outstanding issues that have not been resolved?

Yes

No

IF YES: Please describe

CELLULAR SERVICE

Please choose your carrier:
Sprint AT&T Verizon

Please check if you are experiencing any of the following problems:

Frequent Dropped Calls
Dropped call upon initial dial (before turn to active)
Wrong time on calendar events
Phone does not ring while ringer is on
Other (please describe)

Delayed voicemail notification
Device "freezing"
Full battery lasts less than 1 hour
Voice mail notification, phone did not ring

DATA SERVICE

How much do you used the internet on your phone?
Frequently Often Rarely Never

How would you describe the speed of your internet on your phone?
Very fast Fast Slow

ACCESSORIES

Can we assist you in obtaining needed accessories for your phone?

Additional Stylus Pens
Vehicle charger
Additional home charger
Extended Life Battery

Charging station
Bluetooth headset
Other
Other

CUSTOMER FEEDBACK

Please feel free to comment or add any additional information that was not covered.